You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Failure to produce either may result in the provider refusing to honour the reservation. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. How much can I bring? Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. The credit is a one-time use, not like a gift card where you can use it for multiple things. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. If this is not the case, you must let us know. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. The lead-named traveller must provide written notification. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Save your details for a quick and easy checkout process. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Most airline tickets do allow changes for a fee, plus any difference in fare. Many travel arrangements (e.g. To find the change rules for your flight ticket, look under the My Trips section of your account. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. These include: In these instances, you would need to contact us for help completing your booking. Enjoy the discount! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You also can't split it between multiple flights. Please refer to your airlines policy for more details on when your credit has to be used by. Search for the total number in your party and log in (or Sign up) as yourself. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . LAST UPDATED: March 3rd, 2023. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. . All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Your travel credit and expiration date can be found in My Wallet. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. To find out if there is a fare difference . Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. No. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Failure to provide this information on check in will result in passengers being denied boarding. Advertised prices may be limited to travel within specified dates. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. It is the responsibility solely of the hotel to deduct the discount upon your arrival. If your airline does appear to . We advise travellers to retain sufficient local currency to meet these charges. Telephone calls to or from any of our consultants may be recorded for training purposes. Occasionally a travel service provider may have to make changes to your original booking. +1 617 321 3281 if you booked online through our website. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Please note that we can *NOT* reinstate your flights for you if you cancel them. Yes, and this depends on the airline's policy. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. You agree that you are bound by such additional terms and conditions. You must comply with local government regulations. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Our agents will give you full details of the itineraries before you book. If you want to pay separately, you will need to make multiple purchases. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you would like us to petition to the airline for a special request, we will advocate on your behalf. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Travel for less and live for more with deals, contests and more. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Travel insurance is recommended for all bookings. Yes! A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Refund Policy. 5 months later I am still trying to get my $900 back from this scam. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). For all online air bookings, full payment is required at the time of purchase. All airline tickets must be issued in the name of the passport/photo identity holder. Reviews. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Refund Policy. You will need to know the legal name and date of birth of your friend(s). We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . It depends on the airlines waivers and if the travel ban actually applies to you. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. One-way fares to non-US destinations can require special visas. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Bottom Line. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Please ask us to confirm what protection may apply to your booking. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please know that we understand and empathize with your frustration over this situation. You will be asked to sign up or log in. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. You must not make any booking unless you understand and agree with these Booking Conditions. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Well be with you within a few days. If you do not see a travel credit and believe you have one, please give us a call to confirm. Airlines may deny boarding without the proper identification. you may have booked a United ticket that was operated by a partner airline). If you have registered before, please check your registration is valid and has not lapsed. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you require your confirmation email to be resent please contact us. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Maybe. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. accounting for a significant proportion of the package. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Travel documents cannot be transferred to another person to use. Yes, your travel credit is good for the same airline as your original flight. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Tuition. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. StudentUniverse empowers young adults to experience the world with discount travel. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Your travel credit is associated with your original booking. We are not obliged to accept your order and may, at our discretion, decline the order. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please contact us to see if your booking qualifies. If you are not finding a price point that works for you, continue to check to see if something becomes available. Please see your booking confirmation email for details of your booking provider and confirmation reference. Anyone can book with us, just not everyone will be able to get access to special discount student fares. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Also, current discount deals are available at the link. Please check your airline's policy. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Maybe. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Travel insurance is also recommended by the Foreign and Commonwealth Office. Please confirm which airline your credit is with by visiting My Wallet. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. On the booking of any accommodation you will receive a reference number and a booking confirmation email from firstname.lastname@example.org. Studentuniverse Refund Policy Coupon Code can be found at this link. If you have a layover, you should check if there are transit requirements for that country as well. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Call us when youre ready to rebook and we can help you use credit. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. We understand a lot of events have been cancelled due to concerns over COVID-19. Any booking you make will be with the relevant travel service provider and not StudentUniverse. You are solely responsible for any such fees as well. Regardless of the situation, we have to stick to airline policy. All prices are subject to availability and can be withdrawn or varied without notice. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Depends on the airline policy. All refunds will be delayed until the situation stabilises. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Do you have better flight specials available by phone. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. StudentUniverse UK has got you covered. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. To use your promo code, enter it in the space provided on our checkout page. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. comments . Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. A package arranged by us will be a payment or sold at an inclusive or total price: (a) transport (b) All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Conditions can change rapidly in a country at any time. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash.